We want every purchase — player or advertiser — to feel fair. Here's how refunds work.
Shop purchases (players)
Request a refund from inside the game or via the contact page. Tell us the item and what went wrong.
Approved refunds return to the original payment method; the purchased item or perk is removed from your account at the same time.
Consumable items that are already fully used can't be refunded.
Chargebacks and payment disputes revoke the purchase immediately while they're investigated.
Advertiser bookings
Before your creative goes live: full refund if we reject your creative or can't deliver your flight.
Once your creative is live: no pro-rata refunds — the 30-day flight was reserved for you and unsold inventory can't be recovered.
Our takedown rights: we may pull a live creative that breaks the advertiser terms (misleading, unsafe, or infringing content). Takedowns for cause are not refundable.
Chargebacks trigger an immediate takedown of the creative.
Advertisers: the binding version of these terms lives in the Terms of Service (advertiser section). If this page and the terms ever disagree, the terms win.
How to ask
Contact us through the contact page with your account name, what you bought, and what happened. We review every request by hand and usually reply within 2–3 days.